Game crashes with addons

H

Hailfall

Member
Hi there, I'm having problems running the game with the addons installed. Everytime I create a party my game crashes. I get a message that says "The Direct3D device has been lost and cannot be restored. Rendering the game is no longer possible". I kept tinkering with which addons I had installed and I can sometimes get into a party, however if I do, the game will crash as soon as I teleport anywhere.

I checked the event viewer and did not see any error event for psobb.exe, I only see an error event for "Windows Error Reporting", which has this for the exception code:

"Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffcf0afba8b010
P3: fffff8014e1d1db0
P4: 0
P5: 0
P6: 10_0_22631
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20250422-2027.dmp
\\?\C:\Windows\SystemTemp\WER-88822312-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.36f5c2bd-efb0-4079-bbb5-1935f8d9b204.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.172be8cf-5d85-40b5-b80c-ca6a28a1934c.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f918f060-6313-4744-9f96-f69a8f7a022b.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c53f386e-f526-45ed-852e-20824d0b23dd.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_26cac6b5c86bda09fa08ce415d0a4508189aa2_00000000_cab_50d780a0-580c-4e36-be20-fdf30b8e6192

Analysis symbol:
Rechecking for solution: 0
Report Id: 50d780a0-580c-4e36-be20-fdf30b8e6192
Report Status: 2049
Hashed bucket:
Cab Guid: 0"

I have tried reinstalling and that hasn't worked. The game runs fine without any addons, so I feel like it has to be the addons, but it's odd that the event viewer does not mention anything relating to the addons/PSOBB. One question I have is related to downloading visual c++. I am playing from my work laptop and I can't actually install this, is that a deal breaker for the addons? Could that be why I'm running into this issue or is something else fixable going on?
 
That message has nothing to do with addons. If you see the addons ingame, then you already installed them and you won't need that Visual C++ redistributable.

No idea what that WindowsErrorReporting event is for, but it's unrelated to PSOBB.

That Direct3D error message means something else took exclusive control of the GPU. This could be a screensaver, lock screen, or maybe since you're on a laptop, the GPU changing between integrated and the other?

In the launcher's options, you can try changing the Direct3D renderer API to 11 or 12 (but not 9on12). Those two will recreate the D3D context when this happens and should avoid this problem, but these were added here and aren't guaranteed to work for everyone. Some people experience massive performance problems with one or the other.
 
I think that could have fixed it! I switched to API 11 and I was able to create a game and haven't crashed yet. I will continue testing. What types of performance problems do people experience when switching to these other APIs?
 
My game becomes a slideshow when I use D3D11 and I know I'm not the only one who experiences this. 12 is mostly fine for me but stutters when loading into an area sometimes.
 
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