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Dear [PLAYER NAME],
Thank you for writing to us. Responding to your questions and resolving your issues are our top priority at Ephinea Phantasy Star Online: Blue Burst, the premier [SELECT ONE OF THE FOLLOWING: vanilla / semi-vanilla / slippery-sloping] PSOBB server! My name is [COMMUNITY STAFF MEMER NAME], and I will be supporting you on this matter. Your ticket has been assigned the ticket number 12F90ù84µ0P∑00. Please include this ticket number in future correspondence regarding this issue.
Your feedback has been recorded and sent to our quality assurance team. We make every effort to respond as quickly as possible. For urgent issues, you can expect to hear back from us within 4-6 weeks. If this is a medical emergency, please hang up and dial [EMERGENCY TELEPHONE NUMBER FOR PLAYER'S LOCALE]. Due to a high volume of incoming tickets, we may not be able to respond to non-urgent tickets. We appreciate your understanding.
If you have any further questions, please do not hesitate to ask.
Thank you,
[COMMUNITY STAFF MEMER NAME]