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I am translating and writing in Japanese. Please forgive my poor English. If I am using HUnewearl, the drop style change screen does not come out It comes out with other characters Bonus rate does not occur either Do I have to repay if I erase this character（-_-）

あなたは、それは大丈夫だった変更された場合、それは、5-8でした！ それはとても役に立ちました！ありがとうございました！

I am Japanese and I can not use English, but I want you to help me. Today all characters suddenly disappeared and it is displayed as a new character. Is it possible to roll back to the data until yesterday and restore it?